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Refund Policy

Our Commitment:

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At god-oy.online, we are committed to providing high-quality, organic products and excellent customer service. We understand that returns and refunds may be necessary at times. This policy outlines the circumstances under which we offer refunds or exchanges.

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Eligibility for Refunds/Exchanges:

We accept returns and offer refunds or exchanges for the following reasons:

  1. Damaged or Defective Products: If you receive a product that is damaged, defective, or not in the condition described on our website, you are eligible for a refund or exchange. Please notify us within [7 days] of receiving your order.

  2. Incorrect Items: If you receive an item that is different from what you ordered, you are eligible for a refund or exchange. Please notify us within [7 days] of receiving your order.

  3. Product Quality Issues: If a product does not meet quality standards despite correct usage according to product guidelines. This must be done within [7 days] of receiving your order and may require photo/video evidence of the quality issue.

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Conditions for Returns/Exchanges:

  • Unused Condition: Returned products must be unused, unopened, and in their original packaging.​

  • Return Authorization: You must contact our customer service at [support@god-oy.online] before returning any products. We will provide you with a return authorization and instructions.

  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part (damaged or incorrect product).​

  • Proof of Purchase: You must provide a valid order number or other proof of purchase for any return or exchange.

  • Timeframe: Any eligible refunds must be requested within [7 days] of receiving your order.

Non-Refundable Items:

  • We do not offer refunds or exchanges for the following:

    • Items that have been opened or used (unless defective)

    • Items returned after the specified return period.

    • Items that are not in their original packaging.

    • Items purchased on sale or during a promotion. These items are final sale.

Refund Process:

  1. Contact Customer Service: If you believe you are eligible for a refund or exchange, please contact us at [support@god-oy.online] to request a return authorization.

  2. Return the Product: Follow the return instructions provided by our customer service team.

  3. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return criteria.

  4. Refund/Exchange: If your return is approved, we will process the refund or exchange within [7-10 business days].

    • Refunds: Refunds will be credited to the original payment method used for the purchase.

    • Exchanges: If you request an exchange, we will ship the new product after we receive and approve your return, or notify you if stock is unavailable.

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Shipping Costs on Refunds:

  • Original shipping costs are non-refundable unless the return is due to a mistake on our part (damaged or incorrect product).

  • We do not refund shipping costs for returns due to issues outside our control, such as USPS issues or delays in delivery.

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Exceptions:

  • We reserve the right to refuse a return or exchange if the conditions outlined in this policy are not met.

  • In certain situations, we may provide store credit instead of a full refund if the customer agrees.

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Contact Us:

If you have any questions about our Refund Policy, contact us:

Policy Updates:

  • We may update our Refund Policy from time to time. Any changes will be posted on this page. Please check this page periodically for updates.

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